Shipping policy

Shipping & Delivery Policy

Thank you for shopping with us! We are committed to getting your favorite beauty supplies into your hands as quickly and safely as possible. Please review our shipping practices below to understand how your order is handled and delivered.

1. Processing & Handling Time

We know you are excited to receive your beauty products!

  • 1-Day Processing: All orders are processed and prepared for shipment within 1 business day (excluding weekends and major holidays).

  • If you place an order on a Friday afternoon or over the weekend, your package will be processed and handed over to the carrier on Monday.

  • You will receive a notification email with tracking information as soon as your order ships.

2. Shipping Options & Rates

We use automated shipping calculators at checkout to provide you with the most accurate, real-time rates directly from our carriers (including USPS and UPS). Shipping costs are calculated based on the total weight of your package and your delivery destination.

We offer three convenient shipping speeds at checkout:

  • Standard Shipping (USPS Ground Advantage):

    • Delivery Time: Typically 2 to 5 business days after processing.

    • Best For: Reliable, budget-friendly shipping for your everyday beauty routine.

  • Expedited Shipping (USPS Priority Mail or UPS Ground):

    • Delivery Time: Typically 1 to 3 business days after processing.

    • Best For: When you need your restocking essentials a little faster.

  • Express Shipping (UPS Next Day Air):

    • Delivery Time: Next business day delivery after processing.

    • Best For: Last-minute beauty emergencies or event prep.

Note: Delivery windows are estimates provided by the carriers and are not strictly guaranteed.

3. Beauty Product Safety & Restrictions

  • Weather & Melting: Some cosmetic items, such as lip balms, body butters, or wax-based products, can be sensitive to extreme heat during transit. We recommend tracking your package closely so it doesn’t sit in a warm mailbox for too long.

  • Hazardous Materials (HAZMAT): Certain beauty products—like aerosol hairsprays, nail polishes, and alcohol-based perfumes—are classified as hazardous materials by the DOT. By law, these items must ship via ground transportation (Standard Shipping) and are not eligible for Express or air shipping. If your cart contains these items, faster shipping options may be hidden at checkout.

4. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can click the link in the email or log into your store account to monitor your package's journey in real time.

5. Missing, Damaged, or Stolen Packages

  • Damaged Items: If your beauty supplies arrive damaged during transit, please contact us within 48 hours of delivery at [Your Support Email Here] with your order number and a photo of the damaged items so we can arrange a replacement.

  • Incorrect Addresses: Please double-check your shipping address at checkout. We cannot be held responsible for packages delivered to an incorrectly entered address. If you notice a mistake, contact us immediately; once the 1-day processing window closes and the item ships, we cannot alter the route.